Privacy Policy

This privacy policy describes how Middleton Academy Ltd protects and makes use of the information you as a client give the company when you choose to work us. 

If you are asked to provide information, it will only be used in the ways described in this privacy policy.  

This policy is updated from time to time. This document is the latest version and was updated on 7th March 2023, in line with data protection law that changed on 25th May 2018 and updated the Data Protection Act 1998 to the General Data Protection Guidelines 2018. 

If you have questions about this policy, please phone us on 01909 511247 or alternatively you can email or write to: infomiddletonacademy@gmail.com 

Middleton Academy Ltd 

Cavendish House 

Welbeck  

Worksop 

Nottinghamshire 

S80 3LL 

We gather and use certain information about individuals in order to provide products and services that we have stated we will fulfil.  

Your privacy is protected by law and Data Protection Law states we are permitted to use your information only if we have a proper reason for doing so. This includes sharing it outside Middleton Academy Ltd. 

In order to be able to use your data, the law states we much have one or more of the following reasons: 

1. To fulfil a contract we have with you; 
2. When it is our legal duty;  
3. When it is in our legitimate interest; or 
4. When you consent to it. 

A legitimate interest is when we have a business or commercial reason to use your information as long as that legitimate interest does not unfairly go against what is both right and best for you.   

To enable us to carry out the service you have chosen us to provide, we will collect the following information: 

• Name and job title; 
• Contact information including email address; 
• Demographic information such as address and postcode; and 
• Other information relevant to processing business   

This data is required under the terms of contract we have with the client and us required to process your business. If you choose not to give us this information, it may prevent or delay us from meeting our obligations to you as a client or may prevent you becoming a client altogether. It may also mean that we cannot perform the services needed.  

How we use this data, our reasons and legitimate interests

Any data collection that is optional will be made clear at the point of collection. 

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved services and products that will suit you and your requirements.  

Below is a list of the ways we may use your information, and which reasons we rely on to do so. This will also tell you what our legitimate interests are. 

What we use your information for 

• To provide you with advice or guidance about the services we provide; 
• For our own internal records; 
• To improve the products and services available to you and that we provide; 
• To contact you in response to a specific enquiry; 
• To customise your service experience; 
• To develop and carry out marketing activities that will enhance the business; 
• To send you emails or call you about the products and services we offer and the products and services you have already requested from us;   
• To contact you via email, telephone or mail for research purposes; 
• To respond to complaints and to seek to resolve them; and 
• To exercise our rights set out in agreements or contracts. 

Our reasons

• Your consent.
• Our professional service agreement.
• Our legal duty.
• We want to keep our products and services up to date and the most competitive and value for money available in our sector.
• To make sure we can get in touch with you as quickly and efficiently as possible.
• We want your experience with us to be first class, efficient and to your satisfaction. 
• To ensure our company continues to develop and grow in the future.  
• To keep you informed about new development with both new and existing products and services.  
• To develop and improve our products and services.   
• To make sure we have all the information we need to assess and resolve any complaints.   
• To make sure we are able to provide our services in a manner that is fair to both of us.

Our legitimate interests   

• To ensure we provide the correct and most suitable services to you to meet your objectives.  
• To ensure that we always have the correct and full information  
•  We want to provide a first-class service to you that is always competitive, value for money and suitable for your needs.   
• To make sure we can respond to any specific enquiry in a timely and satisfactory manner.  
• To fulfil our promise to deliver first-class business in a first-class way. 
• To make sure you get the service you are looking and for the cost of using our service.   
• If we can develop and prosper we will be able to invest more in our company to make our services even better for you.   
• To make sure you have the most up to date information about the products and services you are using and those others that are available that might interest you.   
• To give you all the information you need to make sure the services you are using are right for you or what new services may also be right for you.   
• We want to make sure that we continue to deliver both products and a service that meet and exceed your needs and expectations.   
• It is important to us that we quickly resolve any complaints or anything that you are unhappy about. We can do this efficiently and effectively by making sure we have all the facts available about every part of your professional relationship with us. 
• Our priority is to provide an exceptional service to you in every way. We can only do this by also making sure our company is not disadvantaged in a way that may affect our ability to provide this exceptional service to you.   

Most of your information will be collected from the application form you complete and provide to us when electing to become a client of Middleton Academy Ltd.  

However, you may need to update your information which you may do via: 

• Email 
• Telephone conversation 
• Letter 

We will always hold your information securely.  

To prevent unauthorised disclosure or access to your information we have implemented strong physical and electronic security safeguards. 

We also follow stringent procedures to ensure we work with all data in line with the  

General Data Protection Regulations 2018. 

If Middleton Academy Ltd is ever sold in future, the new owners would be legally bound by the purchasing contract, to only use your data for the purposes laid out in this policy, for which you, as a client, will have given authority to do so. Any changes to the way your data would be used must be communicated with you and an option given for you to permit or refuse such changes.  

We can only use your formation to send you marketing messages if we have your consent. 

If you have consented but later wish to withdraw your consent, you can contact us at any time using the contact details at the start of this policy. 

Controlling your data

You can access your information that we hold at any time by writing to us at our address or by emailing infomiddletonacademy@gmail.com 

If the information about you is incorrect or incomplete, then you have a right to question us and can do this over the phone, via email or by writing to us at our address. If you do, we will take reasonable steps to check accuracy and correct it. 

You also have the right to object to our use of your information, or ask us to delete, remove or stop using it. This is known as ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’. However, if you request this then you must no longer be a client with us – as without your data, we cannot provide the service you have requested from us. 

We therefore will keep your data on file for as long as you are a client with us.  

After you cease to be a client, we will keep your data for six years for one of the following reasons: 

• To respond to any questions or complaints;  
• To show that we treated you fairly; and 
• To maintain records according to rules that apply to us. 

We may keep your data for longer than 8 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.  

How to complain

Please let us know if you are unhappy with how we have used your information. You can do this by writing to us via post, email or calling us directly. 

Formats for sharing data

The Data Privacy laws changed on 25th May 2018. You now have the right to get your information from us in a format that can be easily re-used.   

You can also ask us to pass on your information in this format to other organisations. 

ALL DOCUMENTS ARE AVAILABLE IN LARGE PRINT UPON REQUEST